Your Privacy

Your privacy and the security of your information is very important to us. We want you to use our website with complete confidence and we conduct our business in compliance with UK laws on privacy, data protection and security.

Please be aware that Del Brown is the founder of Property Options and this policy explains the personal data Property Options may collect, process and hold, what we use it for, who we share it with and your rights. It applies to all our websites, including this one.

It is very important to us that the information we hold is up to date. To update or change any of your details please email us at [email protected] . Please see below for our full contact details.


We do not knowingly collect information from children under the age of 18 and by providing your details, you are legally warranting to us that you are over 18.

If you are under 18, please do not provide any information to us.

Personal Information (data) we collect

Personal data is any information which can identify an individual.

The personal information we collect and process may include

  • Name, title, company and job title
  • Contact information including email address and phone no, billing and delivery addresses
  • Financial information including bank account and payment card details
  • Technical information including login, browser details, IP address
  • Profile information such as username, password, preferences and interests
  • Information about your use of our website, services and products
  • Marketing information, including your preferences and survey responses

Please see the section on purposes and legal grounds for processing, for more detail.

Sensitive Data

We do not collect sensitive data about you, such as details about your race, ethnicity, sexual orientation, sex life, religious or philosophical beliefs, political opinions, trade union membership, your health or biometric data. We do not collect any information about criminal convictions and offences.

The Purposes and Legal Grounds for Processing Personal Data

These are the categories of personal data we may process:

  • Communications data

This includes any communication you send us through our website forms, via social media or directly through email, phone, text or post.

We process this to communicate with you, for our internal records and if necessary in connection with legal claims. Our legal ground for this is our legitimate interests.

  • Customer data

This includes any information you send us in connection with the purchase of goods and/or services. This includes your contact details eg name, address, phone, email, delivery and billing addresses and financial information eg card and bank details.

We process this to supply goods and services to you and for internal record keeping. Our legal ground for this is the performance of a contract.

  • User data

This includes data about how you use our website(s) and information you post on our website or other online services.

We process this to operate our website and other online services and our business properly, including to administer, publish content, maintain security and make back-ups. Our legal ground for this is our legitimate interests.

  • Technical data

This includes data about how you use our website and online services and includes your IP address, logins, your visits to our site, including page views and time spent, devices you use for access, websites you visit from. This data is provided through our analytics tracking.

We process this to analyse your use of our site, to run our website, to deliver relevant content and advertising and understand how effective our marketing and advertising is and develop our marketing strategy and grow our business. Our legal ground for this is our legitimate interests.

  • Marketing data

This includes information about your communication and marketing preferences from us and our suppliers and partners.

We process this to deliver content and adverts and to measure and understand the effectiveness of our marketing, help us develop our marketing strategy, products and services and grow our business. Our legal ground for this is our legitimate interests.

We may use Customer, User, Technical and Marketing data to provide relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure and understand the effectiveness of our advertising, in order to develop our marketing strategy and grow our business. Our legal ground for this is legitimate interests.

We may also use this data to send other marketing communications to you, to grow our business. Our legal grounds for this are either consent or legitimate interests.

How We Collect Data

We collect data that you provide to us through our website when you complete and submit forms on our websites, including to make requests for information about our services, register or pay for our services and to sign up for newsletters and offers.

We also collect personal information you provide to us directly, by email, phone, mail or in person and through our social media profiles, including through competitions, draws and surveys and feedback.

We may also collect technical data about your browsing and website usage through cookies. For more information please see our Cookies Policy  below.

We may collect information from search and analytics providers such as Google and advertising networks such as Facebook, and providers of technical payment and delivery services, which are based outside the EU.

We may also collect data from public sources within the EU, such as the Electoral Register and Companies House.

How We Use Information

We only use your personal data when we are legally allowed to do so. The most common legal reasons are either that this is necessary to perform a contract, or where it is necessary for our legitimate interests and your interests and rights do not override this – and finally where we are under a legal or regulatory obligation.

We use the information that we collect to respond to your requests for information, provide our services and to support your relationship with us as our client, or contact.

We process and store information for our internal records, to fulfil our services and to understand your needs, to send you our newsletters by email and mail, to contact you regarding e.g. new services, products, promotions and events, to plan and target marketing and advertising campaigns and to improve our websites and our services.

Anything you send us, post on our site or our social media pages, or use with our services, such as blog postings or videos, or if others send us anything about your activities or postings, we may collect into a file specific to you. We may use this information to resolve disputes and problems.

Marketing Communications

When you submit your information on our website, or in person and indicate your consent, you agree to receive marketing communications from us.

You can expect to receive newsletters, articles and updates, promotions and offers, for our own products and services and for related services and products from 3rd parties who we use to deliver technical services and/or to supply our products.

Occasionally we may include joint services and/or products which are provided by ourselves and carefully chosen 3rd parties e.g. for training, events and webinars.

We may also send you text reminders for our events.

If you are a customer, under the Privacy and Electronic Communications Regulations, we may send you marketing emails and/or texts if you have not opted out of these communications.

If you no longer wish to receive these marketing emails, please simply unsubscribe using the link in the email you receive, or you can email us at any time.

We will need to retain your email details in order to communicate directly and individually with you regarding delivery of our services and products.

If you submit your personal details on our website (or directly to us) and later become a customer, we will add your details to our email and mail marketing lists at that time, on the basis that this is a legitimate interest commercial activity, unless you have opted out of these marketing communications.

To opt out, of marketing communications, please email us [email protected]

Sharing Your Information

Your information and privacy are important to us and we will not share your details unless we need to.

We may share information within our group of companies. Companies within our group include : Phoenix Property and Property Options Investments Ltd.

We may have to share your information with our employees, contractors and suppliers, especially for IT and system services, bankers, insurers and our professional advisors, such as lawyers, auditors, accountants and consultants.

To provide our services to you, we may sometimes use other businesses to perform certain specialised services and / or supply products, especially for IT related activities. If so, we may provide your personal information to those businesses, but they are not permitted to use or retain your information for any other purpose.

In the event of a sale, or change of control, of our business, customer and contact information would be included in the sale or transfer and passed to the new owner. If so, all our customers and contacts will be notified of the change.

We may disclose personal information to credit agencies and debt collection agencies, as part of our normal commercial activities.

We may disclose information to the government or its agencies or to regulatory or law enforcement bodies, to comply with our legal obligations.

Where we need to pass data to third parties, we only allow them to process it for specific purposes and we require them to respect it, keep it secure and process it in accordance with the law.

Security and Transfers of Information

We take appropriate security measures to prevent the loss, misuse, or alteration of your information, including by carefully limiting access to the database(s) in which your personal information is stored.

Countries outside the European Economic Area (“EEA”) do not always offer similar levels of protection, so transfers of data to them are subject to additional legal requirements.

The data that we collect from you may be transferred to, and stored at, a destination outside the EEA, since many of our 3rd party suppliers are based outside the EEA.

When we transfer data outside the EEA, we do all we can to ensure a similar level of security, including:

  • We may transfer data to countries outside the EEA, if the European Commission has approved them as providing adequate levels of protection
  • We may transfer to certain service providers under specific contracts or certifications approved by the European Commission as giving similar levels of protection as within the EEA
  • Where we use US based providers, we may transfer data to them if they are part of the EU-US Privacy Shield, as they have equivalent safeguards in place.

If these conditions do not apply, we will ask you for explicit consent to the transfer of your data outside the EEA.

Storing information

We only store your information as long as necessary to fulfil the purposes we collected it for and to comply with legal accounting and reporting requirements.

We carefully assess the appropriate length of time to retain data.

Please be aware that we are required by law to keep information about our customers for 6 years after they cease being customers, for tax purposes.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please be aware that some parts of this website may become inaccessible or not function properly.

For more information about the cookies we use, please see our Cookies Policy below.

Links to Third Party Websites

We may include links on this site to other websites, applications and plugins and we may include links in emails we send to you. These third parties may collect or share your information.

We are not responsible for the privacy policies on these websites or how they manage any personal data and we recommend that you check them.

Your Information Rights

You may request details of personal information which we hold about you, under UK data protection legislation. You may also ask us to update, correct, transfer or remove it or to ask us to restrict it.

We will normally respond to your request within 1 month and there is no fee. We may need to ask for information from you e.g. to confirm your identity.

To make a request, please email us.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (

If you do have a concern, please do contact us, so that we can try to resolve it for you.

Changes to our Privacy Policy

The contents of this policy may be updated at any time, so please do revisit this page to check for any updates or changes. By continuing to use the site you are agreeing to the new policy.

We are a UK business and we are committed to holding and processing your information according to the relevant legislation in England.

We value your opinions. If you have any questions regarding our privacy policy, then please contact us.

Our Contact Details

Property Options (Bristol) Ltd – company no. 805416 registered in England.

Unit 12, Apex,  Court, Woodlands, Bradley Stoke, Bristol BS32 4JT

[email protected]

Tel: 0117 942 7505

Registered Office: 3-8 Redcliffe Parade West, Bristol BS1 6SP

Cookies Policy


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse all cookies, including essential cookies, please be aware that some parts of this website may become inaccessible or not function properly.

When you set your browser to allow cookies and use our website, you are consenting to our use of them.

What are cookies

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit.

Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are an industry standard and are used by nearly all websites. They do not harm your computer or give us access to it.

How we use cookies

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

There are 2 kinds of cookies:

Session cookies

These are only stored on your computer during your web session and are automatically deleted when you close your browser. They usually store an anonymous session ID which allows you to browse a website without having to log in to each page, but they do not collect any personal data from your computer.

Persistent cookies

These are stored as a file on your computer and remain there when you close your web browser. The cookie can be read by the website that created it, when you visit that website again.

We use session and persistent cookies on this site:

Google Analytics for analysing website visits and use and traffic sources.

Facebook for analysing Facebook page visits through the feed and share buttons.

iContact for analysing email marketing sign ups.

We may also use Google and/or Facebook cookies for remarketing / targeted advertising on this site.

Cookies can also be categorised as follows:

Strictly necessary cookies

These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service, and therefore cannot be turned off.

Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

Performance cookies

These cookies enable us to monitor and improve the performance of our website. For example, they allow us to analyse visitors, by counting visits and identifying traffic sources, so we can see which parts of the site are most popular.

Functionality cookies

These cookies allow our website to remember choices you make and provide enhanced features. For example, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested, such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

Advertising and targeting cookies

These cookies enable us to deliver online adverts relevant to you and your interests, based on your use of our site. They are also used to limit the number of times you see an advertisement, as well as help us measure the effectiveness of our advertising campaigns. They remember that you have visited our website and share this information with the advertising networks, such as Facebook and Google.

Third party cookies

Please be aware that third parties who advertise on our website (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

We value your opinions. If you have any questions regarding our cookies policy, then please contact us.

Our Contact Details

Property Options (Bristol) Ltd – company no. 805416 registered in England.

Unit 12, Apex,  Court, Woodlands, Bradley Stoke, Bristol BS32 4JT

[email protected]

Tel: 0117 942 7505

Registered Office: 3-8 Redcliffe Parade West, Bristol BS1 6SP